Shipping policy
1. Delivery methods
- Delivery services Nova Poshta : delivery time is 3-5 working days.
Please note that delivery times are approximate and may vary due to circumstances beyond our control such as weather, holidays or customs delays for international orders.
2. Delivery cost
Shipping costs are calculated based on the weight, dimensions and destination of your order. The cost of delivery is displayed when placing an order before the final confirmation of the purchase.
For orders over UAH 2,000, the manager may request an advance payment of UAH 300 . to the account of the FOP
3. Order processing time
Orders are usually processed within 1 business day from the date of purchase. During peak seasons, order processing time may take a little longer.
4. Shipment tracking
After your order has shipped, you will receive a confirmation email with tracking information. You can track the status of your order by visiting the Nova Poshta online service and entering the provided tracking number.
5. Places of delivery
We deliver to the Nova Poshta department you indicated. Please make sure your shipping address is accurate and complete. We are not responsible for loss or misdelivery of an order due to the customer providing an incorrect address.
6. Delays in delivery
While we do our best to deliver your order within the estimated delivery time, please be prepared for possible delays due to unforeseen circumstances. We are not responsible for delays caused by carrier problems, weather or other circumstances beyond our control.
7. Lost or misplaced parcels
In the rare event that your order is lost or does not arrive, please contact our customer service and we will resolve the issue as soon as possible.
8. Returns and Exchanges
Please see our returns and refunds policy for details on returns and exchanges.
9. Contact us
If you have any questions or concerns about delivery or need assistance with your order, please do not hesitate to contact our customer service team. We are always ready to help.
Contact information:
By placing an order with Wanmag-home, you agree that you have read and agree to our shipping policy.
Note: This shipping policy is subject to change and any updates will be displayed on our website.
Thank you for choosing Wanmag-home for your online shopping!